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Shipping & Returns

Shipping Policy

Charges for New Zealand delivery addresses, for a standard book. Multiple books may incur a higher cost if above 3kg in weight.  All shipments have tracking available with the Courier service.

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Postcode area                            Standard shipping                    Courier shipping               Courier with Signature

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Urban:                                                    $8.00                                         $10.00                                      $13.00

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Rural :                                                    $13.50                                        $15.50                                   Not Available

Return & Exchange Policy

  • Items purchased can be exchanged within 60 days of purchase or delivery/collection. We do not offer refunds if you change your mind.

  • Items can be returned to Naylor's store for an exchange or gift card. Items purchased online can be returned after contacting our Customer Service team.

  • When purchasing a gift in-store, a Naylor's Gift Exchange receipt can be provided. This is valid for 60 Days from the date of purchase.

  • If you cannot easily get to a store, Contact Us to make arrangements

  • Your exchange or gift card will be issued for the price you paid for the item, excluding any freight charges

  • The item must still be in sale-able condition, with any packaging intact

  • Please provide proof of purchase for any Exchange or Returns i.e. Order confirmation, Tax invoice, Store receipt

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