Shipping & Returns
Shipping Policy
Charges for New Zealand delivery addresses, for a standard book. Multiple books may incur a higher cost if above 3kg in weight. All shipments have tracking available with the Courier service.
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Postcode area Standard shipping Courier shipping Courier with Signature
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Urban: $8.00 $10.00 $13.00
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Rural : $13.50 $15.50 Not Available
Return & Exchange Policy
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Items purchased can be exchanged within 60 days of purchase or delivery/collection. We do not offer refunds if you change your mind.
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Items can be returned to Naylor's store for an exchange or gift card. Items purchased online can be returned after contacting our Customer Service team.
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When purchasing a gift in-store, a Naylor's Gift Exchange receipt can be provided. This is valid for 60 Days from the date of purchase.
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If you cannot easily get to a store, Contact Us to make arrangements
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Your exchange or gift card will be issued for the price you paid for the item, excluding any freight charges
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The item must still be in sale-able condition, with any packaging intact
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Please provide proof of purchase for any Exchange or Returns i.e. Order confirmation, Tax invoice, Store receipt